Introduction

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Welcome to The Deed Poll Agency UK ("we", "our", or "us").

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Your privacy is important to us. This Privacy & Cookie Policy explains how we collect, use, store, and protect your personal data when you visit our website, www.deedpollagency.co.uk, or use our services.

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By using our website and services, you agree to the practices described in this policy.

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Information We Collect

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We collect the following types of information:

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Personal Information

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When you complete our online Deed Poll application form, we may collect:

 

• Full name (current and new)

• Date of birth

• Email address

• Phone number

• Address

• IP address

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Technical & Usage Data

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When you browse our website, we may collect:

 

• IP address

• Browser type and version

• Operating system

• Pages visited and time spent on the site

• Referral source​

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This is collected automatically through cookies and analytics tools (see Cookie Policy below).

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How We Use Your Information

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We use your data to:

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• Process Deed Poll applications and provide documents

• Communicate with you about your order or enquiry

• Improve our services and website functionality

• Maintain legal compliance

• Send important service-related updates (e.g. policy changes)

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We do not use your data for unsolicited marketing without your consent.

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Legal Basis for Processing

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Under the UK GDPR, we process your data based on the following lawful grounds:

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• Contractual obligation: To fulfil your Deed Poll application

• Legal obligation: To comply with applicable UK laws

• Legitimate interest: To improve our service and ensure security

• Consent: For non-essential cookies or optional contact

 
Data Retention

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We retain personal data only as long as necessary for the purposes stated, or as required by law (e.g. tax or legal obligations). For example, we may store application data securely for up to 6 years in case of legal queries or document reissues.
 
Sharing Your Data

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We do not sell or rent your personal data. We may share it with:
 

• Secure third-party services that help us operate the website (e.g., secure hosting, email delivery)

• Legal authorities if required by law or in response to lawful requests

• All third parties are GDPR-compliant and only process your data on our instructions.

 

Your Data Rights (UK GDPR)

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You have the right to:
 

• Access your personal data

• Request deletion

• Object to or restrict processing

• Withdraw consent (where applicable)

• Lodge a complaint with the ICO (www.ico.org.uk)

 
To exercise your rights, email: support@deedpollagency.co.uk